Delegates will learn:

• How to use coaching and mentoring to bring out the best in others
• A coaching model that will help in the planning, preparation and structuring of a coaching session
• How to give feedback to encourage improved performance

Course outline

• What is coaching and how does it differ from mentoring, managing and training
• Identifying the learning need
• The GROW coaching framework
• Learning Styles
• Building rapport
• Dealing with under-performance and difficulties

Duration

Two days.

Maximum of eight delegates.